SERVICE USERS GUIDE

Welcome

Welcome to Kenilworth Domiciliary Care Limited. This Service Users Guide provides essential information to help you understand the care and services we offer.

About Us

Kenilworth Domiciliary Care Limited is a provider of high-quality domiciliary care services. We support individuals who wish to live independently in their own homes while receiving the assistance they need. Our goal is to enhance the quality of life and promote dignity, respect, and independence.

Our Services

We provide a wide range of care services including: Personal Care, Medication Support, Companionship, Domestic Assistance, Meal Preparation, Escort to Appointments, and Live-in Care services.

Our Values

We are committed to person-centred care that respects individual choices, preferences, and privacy. Our services are built on the principles of empathy, accountability, professionalism, and respect.

What You Can Expect

Our team will work with you to develop a personalized care plan that meets your specific needs. You can expect punctuality, respect, confidentiality, and regular communication regarding your care.

Your Rights

As a service user, you have the right to be treated with respect and dignity. You have the right to be fully involved in decisions about your care and to receive support that respects your personal beliefs and cultural preferences.

Complaints and Feedback

We welcome your feedback and take all complaints seriously. If you're unhappy with any aspect of our service, please contact our office. All concerns will be handled promptly and sensitively.

Contact Information