Frequently Asked Questions (FAQs)
Welcome to our FAQ page, where we address common questions about our services and care practices. Whether you are exploring care options for yourself or a loved one, our goal is to provide you with the information you need to make informed decisions. If you have additional queries, please don’t hesitate to contact us directly. We’re here to help.
Check the answers to frequently asked questions
Services
We offer a wide range of services to meet diverse care needs, including personal care, live-in care, sleep-in care, companionship care, post-hospitalization care, medication administration, household tasks, and assistance with day-to-day errands.
Personal care includes assistance with daily activities such as bathing, dressing, eating, toileting, mobility, and medication administration. Our caregivers provide support to help maintain hygiene, dignity, and comfort.
Our fully trained caregivers live with you in your home 24/7, providing round-the-clock support tailored to your specific needs. They assist with personal care, household tasks, medication, and help maintain your independence and connection with the community.
Sleep-in care provides overnight support for those who need help before bedtime and upon waking. Our caregivers assist with bedtime routines, medication, regular nighttime checks, and morning care.
Our caregivers follow strict protocols to ensure the safe administration of medication, adhering to the eight rights of medication administration: right patient, right medication, right dose, right route, right time and frequency, right documentation, right reason, and right response.
Companionship care provides social support and interaction to reduce loneliness and enhance the quality of life. Our caregivers engage clients in conversations, hobbies, and activities, offering emotional support and companionship.
Post-hospitalization care supports patients in their recovery at home after discharge from the hospital. Services include medication management, follow-up care, wound care, pain management, dietary and exercise support, and assistance with daily tasks.
Yes, our caregivers can assist with light housekeeping tasks such as cleaning, laundry, meal preparation, and general tidying up to maintain a clean and comfortable home environment.
Absolutely. Our caregivers can help with errands such as grocery shopping, pharmacy visits, and transportation to medical appointments, social events, and community activities.
How to reach us
Our administrative office hours are:
- Monday to Friday: 09:00 AM to 5:30 PM
- Saturday: 09:30 AM to 1:30 PM
Our caregiving services are available:
- Monday to Saturday: 08:00 AM to 9:00 PM
- Sunday: 09:00 AM to 8:00 PM
You can contact us during our office hours via phone or email to discuss your care needs and schedule an assessment. We will work with you to develop a personalized care plan tailored to your specific requirements.
Our employees
Our caregivers are carefully selected through a rigorous recruitment process, including background checks and references. They receive comprehensive training to ensure they provide the highest standard of care and support.
Our caregivers are highly qualified professionals with certifications and training in various aspects of domiciliary care. They undergo continuous professional development to stay updated with the latest care techniques and best practices.